Privacy policy

Effective Date: September 09, 2025

This website is Owned & Operated by Greyed Lifestyles. This Privacy Policy describes how GREYED (the "Company," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website, www.greyed.in (the "Site").

This policy is in compliance with the Information Technology Act, 2000 and its relevant rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to ensure the protection of your data.

1. The Personal Information We Collect

When you visit our Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We refer to any information that can uniquely identify an individual as "Personal Information."

Information You Provide to Us:

  • Examples: Your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit/debit card details, UPI, net banking credentials).
  • Purpose: To fulfill your order, process your payment, arrange for delivery, provide you with invoices and order confirmations, and to communicate with you regarding your purchase.
  • Source: Collected directly from you when you complete a purchase.

Information Collected Automatically (Device Information):

  • Examples: Your web browser version, IP address, time zone, and some cookies that are installed on your device. We may also collect data about the pages you view on our Site and how you interact with it.
  • Purpose: To help the Site function correctly, to analyze how customers use our Site so we can improve the user experience, and to screen for potential risk or fraud.
  • Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, and pixels.

2. How We Use Your Personal Information

We use the Personal Information we collect to provide our services to you, which includes:

  • Order Fulfilment: To manage and process your order, including payment, packaging, and delivery.
  • Communication: To communicate with you about your order status, shipping updates, or to respond to your inquiries.
  • Marketing & Promotions: To send you updates about our products, special offers, and promotions. You have the option to unsubscribe from these communications at any time.
  • Site Improvement: To perform analytics on how our customers use the Site to improve our product offerings and overall user experience.
  • Security & Fraud Prevention: To screen for potential fraud and to protect the security and integrity of our Site and business.

3. Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us provide our services and fulfill our contracts with you. We only share information necessary for them to perform their specific functions.

  • Payment Gateways: We share your payment information with secure third-party payment gateways (e.g., Razorpay, PayU) to process your transactions.
  • Logistics Partners: We share your name, address, and contact details with our logistics partners to deliver your orders to you.
  • Analytics & Marketing: We may use third-party analytics services (e.g., Google Analytics) to help us understand how our customers use the Site. This information helps us improve the user experience.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, court order, or other lawful request from a government authority, or to otherwise protect our rights.

4. Your Rights

Under Indian law, you have the right to access the Personal Information we hold about you and request that it be corrected or updated. If you would like to exercise these rights or have any questions about your data, please contact us using the information provided at the end of this policy.

5. Data Security & Retention

We take reasonable technical, physical, and administrative measures to protect your Personal Information from unauthorized access, loss, or theft, as required under the Information Technology Act, 2000. All financial transactions are processed through secure, encrypted connections.

We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Effective Date."

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@greyed.in